In SIT, we say that the term NPD stands for New Promise Development, in addition to its more ordinary meaning New Product Development.
We explain that when our customers want us to innovate and bring them something new and exciting, this doesn’t necessarily have to be a product. It could be a new promise, new usages or new packaging for an existing product. A classic example comes from Orbit: Remember when chewing a gum was something you did just to freshen your breathe? Orbit reinvented the chewing gum category by promoting the anti decay benefit of its chewing gum.
We believe that developing new promises is always a great way to innovate, but in a time of recession we may need new promises even more.
