Carmen Taboada Chávez - Systematic Inventive Thinking

Carmen Taboada Chávez

Gerente de Desarrollo de Software

División de Soporte Centralizado

Carmen

Me gusta viajar durante mis vacaciones al interior del país. Me falta viajar a la selva (en el Perú) y al exterior me falta África y Asia.
También ver series en netflix: Good Witch, Fuller House, Prision Break.
Y escuchar música: Bossa Nova covers, Cold Play.
Colecciono agendas Pascualina: las tengo desde el 2005 hasta este año. También, lapiceros, libretas, e imanes de los lugares que visito cuando estoy de vacaciones.

Minisesiones
facilitadas

I. Mejorar el proceso de comunicación en la atención de incidentes

II. Mejorar el proceso de registro en la alternacia de operaciones de red

III. Mejorar el proceso de activación de intangibles

Ideas en implementación

Relacionada al proceso de registro en la alternancia de operaciones red:

I. Se está piloteando la idea de mejorar el flujo en jira – alternacia

Relacionada al proceso de activación de intangibles:

II. Se está piloteando la idea de mejorar el proceso de activación al inicio del proceso

Impacto y Resultado

Las ideas se encuentran en proceso de ejecución por los equipos designados de la Gerencia de Sistemas y la expectativa una vez sean implementadas y desplegadas es disminuir el tiempo de atención de un ticket de jira y lograr un proceso estandarizado y eficiente de intangibles en el banco que genere sustentos ante cualquier entidad regulatoria.

“Tu mismo debes ser el cambio que quieres ver en el mundo”,

Gandhi

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