Christian Castilla Castilla - Systematic Inventive Thinking

Christian Castilla Castilla

Gerente Regional Lima Centro

División de Negocios

Christian

Soy papá de Andrea. ¡Nos gusta viajar en familia y también ir al teatro!

Minisesiones
facilitadas

I. Mejorar el proceso de atención de reclamos de Remuneración Variable

II. Disminuir los reprocesos de la atención de créditos

III. Desmitificar que los AdN son evaluados en base al resultado númerico

Ideas en implementación

Relacionada al reproceso de atención de créditos:

I. Se está piloteando la idea de Asesor Experto para identificar el trabajo colaborativo y desarrollar competencias en los asesores que generen eficiencia en los procesos de atención de créditos

Relacionada a la evaluación de AdN por resultados numéricos:

II. Se está piloteando la idea de Asesor como integrante de familia para desmitificar que la evaluación es en base al resultado numérico

Impacto y Resultados

Las ideas se encuentran en proceso de implementación y la expectativa es disminuir los reprocesos y mejorar los tiempos de atención a clientes en 5%, incrementar el clima laboral en +5% y disminuir la rotación voluntaria en 200 puntos básicos.

“Tu mismo debes ser el cambio que quieres ver en el mundo”,

Gandhi

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