Roberto Gallardo Bejarano

Gerente Territorial de Negocios

División de Negocios

Bob

Me encanta salir a correr por las mañanas. También practico yoga y en el verano disfruto del mar.

Minisesiones
facilitadas

I.     Incrementar la productividad de los AdN con base en los valores de Mibanco

II.    Nueva Gestión Efectiva basada en personas

III.  Desarrollar la web de Soluciones de Pago

IV. Mejorar el proceso de Convenios Hatunsol

Ideas en implementación

Relacionada al incremento de productividad AdN:

I.   Se desplegaron una serie de capacitaciones en técnica de ventas y role play con el apoyo de GdH en la región Lima Este 2

Relacionada a la web de soluciones de pago:
.
II.   Se desarrolló junto al equipo designado para el proyecto la herramienta web para las reprogramaciones a los clientes por los efectos de la crisis sanitaria

Impacto y Resultado

I.   Se incrementó el índice de Satisfacción del cliente externo (ISE) del canal de AdN de 17.92 en noviembre 2019 a 18.45 en Enero 2020.
II.  Se consiguieron 20,000 solicitudes de reprogramación por la web con la versión beta de la herramienta en la primera semana de lanzamiento (Marzo 2020).

“Tu mismo debes ser el cambio que quieres ver en el mundo”,

Gandhi

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