Посты с тэгом: corporate innovation method

Simulating Innovation

Published date: August 16, 2010 в 3:00 am

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People can improve their innovation skills by mentally simulating the use of innovation tools.  Chip and Dan Heath in their book, Made to Stick, talk of the importance of mental simulation with problem solving as well as skill-building.

“A review of thirty five studies featuring 3,214 participants showed that mental practice alone – sitting quietly, without moving, and picturing yourself performing a task successfully from start to finish – improves performance significantly.  The result were borne out over a large number of tasks.  Overall, mental practice alone produced about two thirds of the benefits of actual physical practice.”

Mental simulation is the imitative mental representation of some event or series of events.  It is our brain conjuring up scenarios and imagining how they will play out.  We do it all the time.  We mentally simulate driving to the grocery store, talking with our boss, or getting a back rub.  It prepares and sharpens us for things that lie ahead.  Mental simulation can also be used to practice activities that you do or want to learn.

Here is how I use mental simulation to strengthen my innovation skills with the S.I.T. method:

Green Field Innovation

Published date: August 9, 2010 в 3:00 am

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How should firms identify innovation opportunities and predict market potential at very early stages and in new areas (“green fields”) and ambiguous environments?  Here are three approaches:

1.  Find Innovation Adjacencies:

Adjacent markets are an attractive way to grow.  Adjacent markets are not too far away from your core business in terms of channels, technology, price point, brand, etc..  To find them, I recommend The Big Picture framework developed by Professor Christie Nordhielm at The University of Michigan.  The Big Picture outlines four quadrants that completely define any market category. To find “green fields”, consider each quadrant one at a time and imagine extending beyond the bounds of the category in some close by, adjacent way.  The key is to stretch, not leap beyond your inherent business model.  Ask yourself these questions:

  • Quadrant 1 Adjacencies:  What substitute products are non-category consumers using to fulfill the need.  Where are they buying it?  What complementary products go along with these substitutes?
  • Quadrant 2 Adjacencies:  What other products do your loyal customers buy, perhaps at the same price point or to fulfill the same or similar brand promise?
  • Quadrant 3 Adjacencies:  Why do multi-brand customers use several brands?  Is it time-dependent?  Situation-dependent?  Why does it vary?  What other products are used when the competitive brands are consumed?
  • Quadrant 4 Adjacencies:  What other category of products does your competitor sell?  How do those fit into their product line?  How could they fit into yours?

Once you identify potential adjacencies, apply an innovation method to create new-to-the-world concepts.

Value_net model 2.  Cooperate with the Competition:

Co-opetition is an idea described by Barry Nalebuff  and Adam Brandenburger in their book, “Co-opetition.”  It means cooperative competition – when industry participants behave in a way that benefits all.  They coopetate rather than compete.  The trick is to apply innovation templates to the Value Net model of co-opetition.  Here’s how.  List the activities of each Value Net participant (Company, Supplier, Customer, Complementors, Competitor).  Rotate each specific company in the Value Net model so that each takes a new role (competitors become suppliers, suppliers become complementors, etc).  Use each template on the new list of activities, starting with Task Unification.  Using Function Follows Form, envision how the new role creates a “green field” market.

3.  Listen to the “Voices”:

Here are three less obvious sources of “green field” opportunity.

  • Voice of the Product:  Products have enormous amounts of information coded into them through years of design improvement.  A corporate innovation method such as S.I.T. lets you “interrogate” the product to find new, undiscovered market benefits.
  • Voice of the Brand:  Brands also have information coded into them.  The key is to extract the information and data that contributes to the brand promise to see hidden assets and market potential.  For this I recommend the semantic search engine, Goldfire.
  • Voice of Serendipity:  Many products are invented accidentally.  Serendipity led to the microwave oven, corn flakes, Teflon®, penicillin, fireworks, Viagra®, chocolate chip cookies, and the most famous of all accidents…the Post-it® note.  While serendipity is unpredictable, there is value if you can unlock its hidden secrets.

The LAB: Innovating a Service Delivery Model with S.I.T. (July 2010)

Published date: July 31, 2010 в 9:29 am

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A common question about structured innovation is can it be used on services.  The answer is yes.  A service is the same as a product in many ways, and the approach to using an innovation method like S.I.T. is the same.  Let’s consider a service example for this month’s LAB.  Imagine your company was a leading uniform and apparel rental service.  You own a fleet of trucks and drivers as well as uniform design and fitting services.  Your company delivers custom fitted uniforms to the client’s location, picks up worn uniforms for cleaning, inspection, and repair, and returns them on schedule.  In this highly competitive industry, the key to survival is to exceed customer expectations.  The key to growth, on the other hand, is innovation.  Let’s use the Subtraction tool on this service to create new opportunities.
We start by listing the internal components of the service line:
  1. uniforms (inventory)
  2. fitting service
  3. design service
  4. fabric
  5. trucks
  6. drivers
  7. billing
  8. pick-up
  9. delivery
  10. cleaning
  11. inspection
  12. repair
  13. tracking
  14. contract
  15. sales representative

We remove a component but keep all the others intact.  Working backwards from this hypothetical solution, we consider what benefits it delivers or potential problems it solves.  We try to consider possible benefits of the “virtual service” as is, without replacing the component with something else.  Here are some examples:

Innovation Sighting: Task Unification with Gifts

Published date: July 12, 2010 в 3:00 am

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Task Unification is a hard working innovation toolTask Unification assigns an additional task to an existing resource or component of the product or service.  Here is a clever example from Springwise. It is a service  called “Itizen.”  It allows you to physically tag a special item such as a gift or heirloom that links to a website where the collective history of that gift or heirloom is recorded and kept forever.

For example, suppose your grandfather gives you an antique hammer that’s been passed down through generations.  It was used for many significant projects, and your grandfather gives you a written history about it.  You use the hammer through your lifetime, recording special stories about it.  Then you give it to your son.  Imagine how your son might use that hammer through time.  He records his experience with the hammer so he can pass it to the next generation with the complete historical record.  The value of our worldly possessions increases as the collective history is recorded. The item has been given the additional “job” of telling its story (with a little help from Itizen).

Here is how it works:

Innovation Prosthetic

Published date: July 5, 2010 в 3:00 am

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An innovation tool is a cognitive prosthetic that helps individuals and groups overcome their human limitations to innovate more capably.  Just as an artificial limb or hearing aid compensates and augments a missing or impaired part of the body, a thinking tool does the same – it compensates and augments for a variety of cognitive deficiencies in all humans.

Yet there is an aversion to using a structured tool to be creative:

  • The Arts:  Musicians, poets, and graphic artists shun the idea of using a standard tool or template because it makes them appear less creative to their fans and the public.  But consider Paul McCartney who sold more albums in the U.S. than anyone.  In his biography, he confided“As usual, for these co-written things, John often had just the first verse, which was always enough:  it was the direction, it was the signpost and it was the inspiration for the whole song.  I hate the word but it was the template.”  Listen carefully to artist, Jackson Pollock, describe his approach:

    • The Sciences:  People in deep scientific fields such as pharmaceuticals and nano-technology are skeptical of thinking tools because it diminishes their sense of intellect and brainpower.  Given their heavy emphasis on research and discovery, this is not surprising.  They default to the Scientific Method.  But consider a rather successful scientist named Albert Einstein.  He used a thinking tool called mental simulation to discover the special theory of relativity.  He imagined traveling through space next to a beam of light:

    • The Corporations:  High achievers resist the use of structured techniques because it makes them appear weak to their intra-firm rivals.  Executives prefer to use their intuition.  They trust it because it has gotten them far. But more executives are recognizing the value of educating their intuition by using patterns and thinking tools to augment their experience.  They use a prosthetic:


For practitioners, using an innovation prosthetic is a no brainer.

The LAB: Innovating the Lego with S.I.T. (June 2010)

Published date: June 21, 2010 в 5:42 pm

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I just had the pleasure of hearing Mr. Soren Lund present at the PharmaBrand Summit in Monaco.  He is the Senior Marketing Director of Product and Marketing Development at the Lego Group.  He told the amazing story about how Lego markets their product and leverages the power of their user community to create innovation and growth.  It prompted me to search the blogosphere for other stories about Lego, and I can see that the company is quite popular.  Blogging Innovation, Endless Innovation, Stefan Lindgard, and various others have written useful blog posts about Lego..
Rather than talk about Lego and its innovation, I decided to apply the corporate innovation method, S.I.T., to the basic Lego product – the 2×4 brick.  I created these new embodiments during the two hour break following Seren’s presentation.  With a bit of research, I learned there are some 24,000 SKU’s.  While I have some general knowledge about the product (having purchased it for my son), I must admit I do not know a great deal.  So it would not surprise me to find that I created ideas that already exist.

I start with a component list to use the first four of the S.I.T. tools:

1.    Base
2.    Posts (the little round stumps on top of the base)
3.    Tubes (the little open tubular structures inside the base

Using this list, I manipulate the product by applying a tool.  This turns it into a “virtual product.”   I use “Function-Follows-Form” to work backwards and think of potential uses and benefits for the “weird” form created by the tool.  Here are some ideas generated very quickly with S.I.T.:

The Voice of Serendipity

Many products are invented accidentally.  Serendipity led to the microwave oven, corn flakes, Teflon®, penicillin, fireworks, Viagra®, chocolate chip cookies, and the most famous of all accidents…the Post-it® note.  The problem with serendipity is it’s not predictable.  It is not an innovation method one would count on for corporate  growth.  But there is value in serendipity if you can unlock its hidden secrets.  How?

In 1891, a physical education teacher named James Naismith invented the game of basketball by nailing two peach baskets to the gymnasium walls.  After the ball was thrown into a basket, someone climbed a ladder to get it out.  This was annoying, so the bottom of the basket was altered to allow a stick to poke through and knock the ball out.  After many games and many successful shots, the bottom fell out…literally.  The peach basket bottom weakened and broke loose allowing a ball to fall completely through after a shot.  The result?  This simple, serendipitous invention allowed the game to be played continuously without the interruption of retrieving the ball.  Basketball advanced to the worldwide game that it is today.

The LAB: Innovating Water Access in Developing Countries (May 2010)

 Shortage of water may become a more catastrophic problem than food or energy shortage according to experts.  The problem affects developing as well as developed countries including the U.S..  For this month’s LAB, we will look at how the corporate innovation method, S.I.T., can be used to address such a serious issue.  The following ideas were developed by students at the University of Cincinnati working on the PUR water filtration system from Procter & Gamble.  They are excellent examples of purpose-driven innovation.  You can download the team’s complete portfolio here.

Pur trek open 1.  TASK UNIFICATION (assigning an additional job to an existing resource):  Hikers and campers can now experience PUR Trek and the confidence of having filtered water at all times anywhere they go. These 16-oz, single-serving, disposable, portable, and easy to carry drink containers offer a flat design for minimal storage, with easy-to- expand, biodegradable Tetra Pak inspired material.  For quick filling at a stream or other water source, the open top design allows the user to quickly scoop up the cool unfiltered water.  Then as the user drinks from the active filtering spout, all sediment and harmful particles are left behind in the bottom of the container.  Consumers can count on one disposable container to last up to 10 days, and they can be purchased individually or in 10- packs.

2.  MULTIPLICATION (making copies of a component but changing it):  The PUR-2-Go is PUR’s latest product targeting the needs of busy students and singles. Its two compartment pitcher is easily filled through PUR’s new electronic filter system. Integrated in the lid, this new filter works so fast that it filters instantly and makes a holding compartment in the pitcher unnecessary. The two compartments of the pitcher easily break in two. The bigger compartment can stay in the kitchen while the smaller compartment transforms into a reusable bottle of water to go.  This makes the use of bottled water unnecessary because the PUR-2-Go is just as easy to handle and quick to use. This grab and go usability of the PUR-2-Go makes it more convenient for everybody to commit to a greener lifestyle.

Innovation Sighting: Double Down – Two Innovation Templates in One Bite

Published date: May 3, 2010 в 2:00 am

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Here is an example of two innovation templates in one product.  The Double Down sandwich from KFC removes the traditional bread slice (demonstrating the template, Subtraction), and it assigns the additional job of "sandwiching"  to the two slices of fried chicken (demonstrating the template, Task Unification). 

What I like about this idea is that it shows the power of innovation templates to break fixedness.  Sandwiches have been around for a very long time, yet this idea transforms us to consider other components than bread for this critical role of "sandwiching" – bread slices holding one or more fillings between them.  The use of the Subtraction template in this example is obvious – remove the bread.  But then giving the additional role of holding the other components of the sandwich between two slices of chicken is quite novel. This pattern is called Task Unification.

How would you extend this idea?  Consider applying a third template such as Division. Take one of the components of this product and divide it one of three ways:  functional, physical, or preserving.  Look for additional consumer benefits, markets served, or new efficiencies.

Special thanks to my graduate student, Luke Kim, for sharing this example. 

The LAB: Innovating the Wedding Invitation with S.I.T. (April 2010)

 Over 2 million couples marry every year in the U.S..  This fuels the $50 billion dollar wedding industry.  In an industry that prides itself in tradition,  companies must innovate new products and services within those traditions if they want to grow and prosper.  For this month’s LAB, we will use the corporate innovation method, S.I.T. to create new-to-the-world ideas for wedding invitations.

Here are five unique ideas from graduate students* at the University of Cincinnati taking the course, “Systematic Innovation Tools.”  They constructed a hypothetical “Dream Catalog” of these ideas for a local start-up design company.  Listed with each innovation is the specific innovation template the team used to create the idea.  You can download this and the other Dream Catalogs here.

1.  “Read It, and Eat It” :  Unlike traditional paper-made cards, the “Read It, Eat It” series of wedding invitations takes a non-traditional way by using edible materials to make the cards (except for the reply card), like cookie, candy or chocolate. Thus, recipients may eat the card afterward.

  • Benefits
    •Unique and beautiful
    •Practical; more like a gift
    •Conveys emotion and sentiments
    •Recipients would feel happy to receive the invitation
    •Recipients don’t have to find a place to keep the cards afterward
    •Less paper, environment-friendly
  • Target Audience
    •Young wedding couples who are seeking uniqueness for their wedding invitations with related spending ability and willingness
    •Those who need to send the invitation to recipients with kids
  • S.I.T. Template:  Task Unification

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