Посты с тэгом: innovation

How Innovation Varies Across Countries & Cultures

Have you ever wondered how different cultures view innovation? Why are some countries more willing to adopt new advances while others fight to keep old systems in place? In today’s article, we’ll be taking a look at two innovative research studies that reveal the impact of culture on people’s ability to innovate.  We’ll also show you how to use this information to create a work environment conducive to innovation. To begin, let’s jump right in to discuss how a country’s culture affects the early stages of innovation.

What Affects the Early Stages of Innovation?

In a study on innovation in European countries, innovation researchers wanted to see if understanding different national cultures could help them predict certain behavioral patterns when it came to initiating innovation. To do this, they categorized cultures using four dimensions –– power distance, uncertainty avoidance, individualism-collectivism, and masculinity-femininity — and then tested the relationship between each dimension and innovation. Today, we’ll concentrate on the first two dimensions: power distance and uncertainty avoidance.

 

Power Distance Measures: Just How Much Power Lies in the Hierarchical Structure

 Cultures with large power-distance measures are those with formal rules and a centralized decision-making system. These societies keep information-sharing to a select few — only those in power, know the master plan and everyone else remains in the dark. On the other hand, small power-distance cultures don’t rely so heavily on a rigid chain of command. There’s free-flowing communication between hierarchical levels. Both of these traits help foster an environment where creative thoughts and ideas can flourish, which may ultimately lead to breakthroughs. So, which culture do you think does better in the initiation phase of innovation…the one with small or large power distance? If you guessed small power distance cultures… you are correct! Countries in this category include the UK, USA, Germany, the Netherlands, and Nordic countries.

This innovative research shows that high power distance cultures, such as Belgium, France, Poland, and Portugal, may be unknowingly inhibiting their innovation efforts due to this trait. If people are more likely to feel confined and afraid to come up with new ideas for fear of disapproval, they won’t even try. This strategy will severely limit innovation initiation, according to the study. The next dimension may also greatly impact the early stages of innovation.

 

Uncertainty Avoidance: Whether Tense Situations are Avoided or Tolerated

You may not think there’s a connection between uncertainty avoidance and innovation, but there is according to the research. See, cultures with high uncertainty avoidance adopt an attitude of “What’s different is dangerous.” People are encouraged to follow the rules to a T — without ever stepping out of line. When this type of environment is created, you’ll often see a workforce that’s unmotivated to think creatively. As a result, they may struggle to come up with new ideas and innovative solutions to existing problems.  Not only that, your team may be much more resistant to change. And as you can imagine, this way of thinking can negatively impact your innovation efforts. On the other hand, a low uncertainty avoidance culture constantly revises rules and makes allowances to bend existing ones, given the right circumstances. Cultures that rank low on this dimension also expect conflict and see it as just another part of life. Ambiguous situations are viewed the same way — since they’re inevitable, you must always be ready to adjust your plan and adapt accordingly, two things that work well when it comes to innovation. Now before we dive into the specific traits shown by innovative cultures, it’s important to understand a few fundamental findings first:

“Existing cultural conditions determine whether, when, how and in what form new innovation will be adopted,” as our next study shows.

 

Cultural Impacts on Innovation

Which characteristics do cultures with high innovation rank well on?

Researchers discovered that there’s a greater acceptance of innovation when the foundation is already ingrained in the culture.  For cultures built on long-standing traditions, innovation may seem as if it’s going against the societal norms that have been passed down for generations. Therefore, it may not be as well-received or encouraged. Yet, researchers discovered, and research revealed, that when societies are willing to take traditions and adjust them to fit modern times, innovation is much more likely to happen. To that end, there’s one more factor that may contribute to fostering an innovative culture: whether people believe they can make an impact.

Cultural or organizational “class systems” can become like shackles — with people unable to move and think freely.

When applied to the work environment, it’s virtually impossible to motivate your team or community to work at their potential (or, as often is required to innovate, to exceed their potential) when they don’t see their hard work paying off for them in some regard. “Most people work in the hope of reward,” and if they don’t see any, they’ll be less inclined to work hard. People need to feel like they can make a difference and that their ideas are not only heard but also used whenever possible. And they need to do this in an environment that fosters community and relationships.

For an innovative culture to flourish and thrive, the scientists learned, this form of social capital is needed.

 

Old-Traditioned Early Adopters : The Diary of an Expat in Shanghai

Published date: January 31, 2018 в 11:21 am

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Did you know that Fried Tomatoes and Eggs is the most popular dish in China? You can determine how well you know China according to how well you know Chinese food. So, if you associate Chinese food mainly with Sweet and Sour Pork with Rice… well, then your knowledge of China is very basic. If you already know that rice is more popular in the South of China while noodles are more popular in the North, then you are at the next level. If you know that Shenzen and Hong Kong are the right places for Cantonese Dim Sum; Shanghai’s cuisine is heavier and sweet; Sichuan’s is

the spicy choice and that in Beijing you should go for the Peking Duck, then you really know your way around!

But this week, I discovered a deeper layer in the Chinese food culture. At home, at every home, the most common dish is Fried Tomatoes and Eggs. People love to argue about the best way to make them; salty or sweet -with sugar (yes!), spicy or not, frying the eggs or the tomatoes first, etc. ICBC bank used this insight to target Chinese students studying abroad. They launched a campaign based on their love of this dish, which most of them associate with missing home, and it created a great buzz in Chinese social media.

So now you know! I have been living as an expat in China for over three years now, always trying to capture the learnings and insights I discover in my journey towards understanding the local culture. But whenever I feel I have grasped a new facet, I quickly discover something new that surprises me! To top it all, everything changes rapidly. The society that I am getting to know here in the big city is full of early adopters and trendsetters. When they do something, they do it full force – they do it big and fast. As an example, let’s take Mobike. Last year, Mobike introduced a new service that allows people to pick up a red bike anywhere in the city and drop it off anywhere – a station-less shared bike service. You can track the nearest bike by using their app on your phone and open the lock by scanning a code using a mobile payment app. The service is very cheap and allows hundreds of thousands of people around the

city to make short trips, such as the last mile from the metro to their final destination, quicker and more environmentally friendly. To make it attractive for customers, an abundance of bikes were scattered in the city. Very quickly, additional companies started offering the same service; OFO with yellow bikes, and then the green bikes, the blue bikes and then the electric bike. We are talking about around 1.5 million shared bikes around Shanghai!

The early-adopter culture in Shanghai and how it works:

As the competition is fierce, some companies give their service for free, and some pay you for using the bike and moving them around the city. As you can expect, challenges have risen. Now, for example, there are piles of bikes blocking sidewalks and entrances to buildings, creating the need for new solutions. These challenges have developed thanks to the rapid adoption and extensive use of the new service. Over 20 million rides a day in 50 cities around China. Trend-setters? Now the station-less bike-sharing service is spreading to an additional 160 cities around the world. So, they are “Early Adopters with old, traditional favorite dishes.”

This was the first observation I thought to share with you regarding the Chinese culture I’m striving to get to know. Want to hear more? Be sure to check my next post. But, in the meantime, read all about teleportation!

Great Innovators Focus More on Post-Purchase than Pre-Purchase

Published date: May 30, 2016 в 6:20 pm

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What products or services have you purchased that are your absolute favorites? Can think of a few? My bet is that you can think of a few because those products did everything and more than what you expected. Your satisfaction after consuming those products is very high. That’s one reason why the last step of the buying process, the post-purchase phase, may be the most important in the study of consumer behavior. Let’s learn more reasons why and what you as the innovator can do about it.
First, think about what’s going on in the consumer’s mind at this point in the process. They were motivated to buy a product, they used all their skills and knowledge as a consumer to properly research it and do the purchase. They have a lot of time, money, and emotional commitment to this product. And now they’re home, and there’s the product, almost staring at them out of the shopping bag. Remember our discussion about risk? The consumer is thinking: did I do the right thing? Will this thing work the way I wanted it to work and will it be worth the money I paid for it? In other words, the consumer already has already formed a basis for evaluating the product’s performance. A yardstick so to speak.
When they actually use the product, three things can happen. The product works better than expected. It delivers additional benefits they didn’t know about or it delivers expected benefits better than they expected. If that happens, the consumer reaches a state we call “delighted.”
But if the product works in a way that exactly matches their expectations: no better and no worse. In that case, the consumer will be satisfied with the purchase.
Of course, we’ve all had the experience where the product or service performs lower than expected. Now there are two things that can happen here. One is the customer just accepts it as is. In this case, the product has reached a minimum level of performance to keep it, but just not what they were hoping for. Or, worst case, the consumer will be dissatisfied. It performs below even the minimum acceptable level.
Where a customer lands is critical to the innovator because it will affect whether they repurchase the product, whether they complain about the product, and how they give word of mouth advice to others about the product, positive or negative. You, as an innovator, have a role to play no matter where the consumer lands.
If customers are delighted or satisfied, consider doing the following. Congratulate them for making a great choice. People like being reminded what good consumers they are. Also, this is the time to take credit for delivering on the brand promise. This is also a good time to ask them for a testimonial or to post a positive comment on social media. And finally, make sure it’s easier for them to repurchase the product. Perhaps give them a special order line or a trial discount on future products.
If the customer is dissatisfied, try to find out why? Were their expectations too high because of some misinformation on your website? Did the product fail or did they use the product the wrong way? People will complain if two conditions are meant: they believe the problem was somebody else’s fault other than their own, and they believe the complaint will result in some action. People won’t waste their time otherwise.
Truth is you want complaints because that gives you as the innovator a chance to get in there, make it right, and salvage the relationship. The worst situation is they’re not totally satisfied, and they just disappear.
Great innovators pay the most attention to the post-purchase phase because after all, that’s the moment of truth on whether you’ve created and kept a customer.

Growth Through Adjacent Markets

Published date: May 9, 2016 в 3:00 am

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Adjacent markets are a great source of sales growth if you can spot them and if you have the right skills to go after them. Let’s look at how you do it.
First, let’s understand what we mean by an adjacent market. It’s often confused with the term ‘white space opportunity.’ By adjacent, I mean markets that are close in proximity to what you already do or where you do it. I’ll explain this more in a minute. White space opportunities, on the other hand, are far away from your core business. By definition, they’re riskier and more expensive to tackle than adjacent markets, at least in my experience.
Now here’s a tip. The most common misunderstanding about adjacent markets is that it’s all about exporting your existing products to new customers. Not true. The secret to adjacent markets is to export your skills and capabilities, not products and services. It’s taking your core competencies and creating new value with new customers. Let’s dig in a little deeper.
Consider a company like Berlitz, the language company. It has thousands of associates who can speak two or more languages. The company offers language training, translation services, and so on. So we ask ourselves, what skills do they have that could create a new source of value? For example, when someone learns a new language, they often travel to countries where that language is spoken. They learn about the destination, tourist areas, and the culture. Could these skills be leveraged to offer travel advisory services? For Berlitz, it might be an attractive adjacent market.
Here’s another example. Bic is a French company that makes a wide variety of products like pens and disposable razors, mostly made of plastic. So Bic has a core competency in all things plastic – how to make it, mold it, package it, and so on. But to be a good adjacent market, it has to be more than just things made out of plastic. In this case, Bic would want to create new plastic products that can be sold in its existing distribution channels. That makes the sales growth opportunity less risky and more accessible.
Take Nike for example. When it goes after a new sport like mountaineering, it starts by selling athletic footwear in that sport. Once it establishes itself with the new customers and new distributors, it expands into clothing and apparel for that sport and eventually into the equipment used in the sport. Very clever.
So the keys to adjacent markets are skills and accessibility. But you should consider the same factors that you would use to evaluate any new market. What’s the competition like, how big is the opportunity in terms of volume and profits, and are there legal or regulatory barriers you’ll need to tackle.
So look at your company’s skills and it’s existing channels. Find new ways to use those skills in your accessible channels and you’re on your way to a new sales growth opportunity.

Outmaneuver: Out Think, Don’t OutSpend

Published date: May 2, 2016 в 3:00 am

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Look at any industry, in any market, and you’ll find the same strategy playing out everywhere. Companies compete with one another in a mindless race to the bottom, matching products and services feature for feature, competing primarily on price. This commoditizes markets and drives down prices and margins. But ultimately, no one wins—not even the consumer–as quality, service and differentiation suffer. We call this senseless strategy “Attrition Competition”, and it is derived from prevailing military strategy, which seeks to overwhelm competitors.
However, there is another way: maneuver strategy.
Maneuver strategy has been used by the military since King Leonidas and Genghis Khan, yet businesses all too often neglect it. In OUTMANEUVER the authors examine how maneuver strategies, based on speed, agility, insight, and innovation win the most in any market at the least possible cost, for companies of any size, in any industry.

  • Unlike attrition, maneuver never seeks to attack an incumbent in head-to-head competition. Instead, maneuver uses reconnaissance and insights to identify weaknesses and uses three strategies to attack those vulnerabilities:
  • Preemption: taking a valuable, unoccupied space before competitors are aware the space exists.
  • Dislocation: attacking an incumbent in a way that forces the opponent to fight with less than its full capabilities and on the attacker’s terms, causing the opponent to vacate part or all of a valuable position.
  • Disruption: upsetting an opponent’s detailed scheduling or planning, distracting an opponent from efficient execution, delaying a timely launch, creating confusion or havoc in an opponent’s capabilities.

OUTMANEUVER details a combination of military and business case studies to identify the relevant points of the strategy. Companies such as Zara, Tesla and Netflix have proven successful in the sea of sameness. Military tactics from the Civil War through the wars being fought in Afghanistan and Iraq today are identified to exemplify the strategy as well.
As the pace of change accelerates, as speed and agility become more important than size and strength, as new entrants disrupt existing markets, attrition strategy seems outdated.
OUTMANEUVER details this overlooked methodology; its focus on speed, agility, and innovation is the right strategy for the new emerging markets and companies of any size.
ABOUT THE AUTHORS:
JEFFREY PHILLIPS leads OVO Innovation, an innovation consulting company in Raleigh, North Carolina. Jeffrey has led strategy and innovation projects in a number of industries including pharmaceutical, high tech, financial services, insurance and medical products. He is the author of three books, including Relentless Innovation, and writes the popular Innovate on Purpose blog.
ALEX VERJOVSKY brings over twenty years’ experience in the consulting and technology sectors as both a consultant and entrepreneur. His most recent company, Castor Fields SAPI, reached over twelve billion dollars in sales. Prior to Castor Fields, Alex founded BioFuel Alternatives, a pioneer in the biodiesel market. Alex is a graduate of Columbia Business School.
 

BD Named 2015 Outstanding Corporate Innovator Winner by Product Development and Management Association

Published date: October 12, 2015 в 3:00 am

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The Product Development and Management Association (PDMA), the premier global advocate for product development and management professionals, announced today that it has awarded the 2015 Outstanding Corporate Innovator (OCI) Award to BD (Becton, Dickinson and Company) (NYSE: BDX).
BD’s focus on innovation has provided a framework to integrate the business, make acquisitions and coordinate actions vertically, from the top through operating levels of the company.
The OCI Award is the only innovation award which recognizes sustained (five or more years) and quantifiable business results from new products and services. Including BD, there have been 52 organizations to be granted the OCI Award over the course of its 25 year history. Past winners have included, DuPont, Merck, FedEx, Harley Davidson, Starbucks and Xerox.
Dr. Ellen Strahlman, Executive Vice President of Research & Development, and Chief Medical Officer at BD will deliver a presentation outlining their processes for achieving their sustained innovation success at the PDMA 2015 Annual Conference, being held Nov. 7-11 in Anaheim, Calif.
“The OCI Committee believes that the corporate commitment to innovation at BD, its new product development practices and its results are worthy of PDMA’s highest form of recognition,” said Suzanne Thompson, Chair, OCI Selection Committee and Vice President R&D, Diversey Care at Sealed Air. “We were impressed by BD’s transformation journey and focus on creating a culture of innovation. BD has created unique practices and processes that others can learn from.”
“BD’s strategy is simply to apply technology and clinical knowledge to make healthcare more effective, efficient and safe; and our global innovation system is designed to support this strategy,” said Dr. Ellen Strahlman, Executive Vice President of Research & Development, and Chief Medical Officer at BD. “We are honored to receive this prestigious recognition that validates the relentless corporate commitment to innovation and the hard work of thousands of BD associates over many years in bringing new health innovations to the market. Our goal is to ensure that our innovations reach every patient around the world who needs them most, to save and improve their lives.”
The 2015 OCI Award will be presented to BD at the annual OCI Awards ceremony on Nov. 10 during the PDMA Annual Conference.
For more information about PDMA’s OCI Award, visit www.pdma.org/OCIaward.
About PDMA
Founded in 1976, the Product Development and Management Association (PDMA) is the premier global advocate for product development and management professionals. Its mission is to improve the effectiveness of individuals and organizations involved in the integrated activities related to all areas of product development and management.
PDMA is the only organization that focuses on addressing this challenge by bringing together academics, professionals and solution providers in a community driven to accelerate the contribution innovation makes to the economic and professional growth of people, businesses and societies around the world. To learn more, visit www.pdma.org.
About BD
BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.

A Journey of Rediscovery: How Adidas Uses the Past to Innovate

Published date: October 5, 2015 в 4:00 am

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How does a company cope with change? It’s a question that looms large for many executives who are struggling to keep up with the breakneck pace of business. Those who fail to answer it may face loss of market share, or, in extreme cases, financial ruin. All too often, companies respond to these pressures by fixating on the future, not realizing that their greatest strength could be hidden in their past.
In the case of Adidas, founded in 1924 managers, innovators, and designers pore over company history, discuss its relevance, and determine what to discard and what to keep. In a process full of both continuity and change, they reach back to the lessons of the past and stretch forward to adapt to the changing needs of athletes and consumers. The results speak for themselves: Adidas has transformed itself from a consistent loss maker in the late 1980s and early 1990s to a brand with a market cap of US$17.1 billion.
In 1989, with the company at a crossroads, then CEO René Jäggi decided to invite two ex-Nike managers, Peter Moore and Rob Strasser, to visit Adidas. Moore had been creative director of Nike and the designer of the Air Jordan brand, and Strasser had been Nike’s marketing director.
Moore and Strasser believed that over the years since company founder Adi Dassler’s death in 1978, Adidas had lost confidence. Consequently, instead of looking to its own capabilities, the company was foundering and looking over its shoulder at Reebok (a brand that Adidas would acquire in 2005) and Nike. This, Moore and Strasser believed, was a mistake. A brand like Adidas had to lead, not chase. Free of cultural blinders, Moore and Strasser used the marketing skills they had developed at Nike to draw selectively from Adidas’s history. Initially as consultants and then as the creative director and CEO of Adidas America, respectively, they defined a new strategy and approach to innovation that guides the company to this day.
In looking to Adidas’s past, Moore and Strasser recognized two unique capabilities. First, they saw that the core of the company had been Adi Dassler’s hands-on approach to innovation — his philosophy of industrialized craftsmanship. Dassler’s closeness to athletes and his intimate understanding of their needs had created a stream of innovative products that enhanced athletic performance. When the company lost its connection to athletes, quality suffered.
Moore and Strasser recommended renewing Dassler’s approach, and developed a new product line called Adidas Equipment. For Equipment, which was launched in 1991 and later evolved into Adidas Performance, Moore and Strasser created branding rules that emphasized product quality. For example, they placed restrictions on the color, sizing, and placement of the logo, and initially even on the colors of the shoes themselves. They wanted consumers to focus on the quality of the shoe, and not be distracted by other features. They wanted to make the product the hero, just as Dassler would have done. “The idea of Equipment was that it was a model that you could build the whole company around,” Moore told us. “The model was to go back to what Dassler had tried to do all his life, which was to make the best products for the athlete to compete in.” Reconnecting in this way was emotionally uplifting — especially for those who had worked with Dassler — and helped restore employees’ confidence. Today, Performance represents the core of the Adidas brand and accounts for more than 75 percent of its sales.
Second, Moore and Strasser understood that Adi Dassler’s approach to design, which emphasized functionality over style, had created a portfolio of timeless, authentic shoe designs. The shoes were no longer cutting-edge in terms of their athletic performance (the technology had moved on), but they had a strong emotional appeal, especially in the burgeoning street-wear market epitomized by the Adidas-wearing hip-hop group Run DMC and its fans.
Adidas had struggled to create a leisurewear line, but it seemed the company unknowingly already had one. In a brief memo to the Adidas board, Moore set out the idea for a new brand of street-wear shoes. The suggestion was to take some key models from the past and modernize the quality, comfort, and fit. Rather than blurring the clarity of Equipment, Adidas recognized that this new line should have a separate name, “Originals,” and a distinctive presentation. As a testament to the success of the approach, Originals is now a $2.8 billion business. All of the shoes selected for updating at the launch of the initiative are still produced today, including the Stan Smith tennis shoe, 60 million pairs of which have been sold.
Although Adidas looks to its past, it doesn’t live in it. Adidas is not simply a retro brand reworking old models. Rather, it uses its capabilities alongside insights into consumer behavior to create contemporary and innovative products. Embracing its history doesn’t mean being limited by it. It means being innovative in ways that are in line with the capabilities that were developed from the beginning.
It’s an important lesson for companies facing rising competition and uncertainty, and wondering how to distinguish their brand. The answer may be hiding in plain sight. Look beneath the surface to uncover the deeper insights that have driven innovative thinking before, and then think about how to integrate them into the company’s strategies. As Dassler himself once wrote, “Come to work every day as if it were the first time. This will prevent you being blinded by routine.” The past should be a source of inspiration, not constraint. It should be used selectively when it has the potential to add value.
 
See also “The History Behind Adidas’s Success – In Pictures” for a visual look into Adidas’s past.
Adapted and reprinted with permission from “How Adidas Found Its Second Wind” by Nicholas Ind, Oriol Iglesias, and Majken Schultz from the Autumn 2015 issue of strategy+business. © 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. www.strategy-business.com
Author Profiles:

  • Nicholas Ind is an associate professor at Oslo School of Management.
  • Oriol Iglesias is an associate professor at ESADE Business School in Barcelona, and director of the ESADE Brand Institute.
  • Majken Schultz is a professor at Copenhagen Business School.

Innovation That Shapes Who We Are

Published date: September 21, 2015 в 9:35 am

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When you try on a new piece of clothing, like a shirt or a new jacket, what do you see when you look in the mirror? If you’re like most consumers, you’re not looking at the clothing. Rather, you’re looking at yourself and thinking about how that new clothing fits the image of the person you are or want to become.
As a innovator, you need to understand this very important aspect of consumer behavior called personality. Your customers are complex, and their mental make-up affects everything they do in terms of shopping, buying, and using your products.
Personality is the collection of individual traits and characteristics that make each of us unique. Now the study of personality is highly complicated with many different theories and approaches. But for innovators, one personality factor you must understand is known as the self-concept. Self concept is a person’s ideas and feelings about himself or herself. We live our lives shaping and influencing it.
Each of has more than one concept of ourselves. The real image is how people actually see you. Your self image is how you see yourself regardless of how others view you. And your possible self is what you aspire to become one day. It’s like an ideal self image. Possible self also goes the other direction. Sometimes we hold an image in our head of what we want to avoid becoming. For example, we want to avoid becoming a bad parent or friend.
These self images can change depending on where we are and who we’re with. Your self image might be a lot different at home with your family than it is at work, for example.
As a innovator, you can use these self images in several ways. First, you can build products and services that help people enhance one of these images. Research shows people try to influence most how others see them, so people buy products that are impressive to others. An innovation method like SIT, for example, can be used to point you in this direction. The Task Unification Technique in particular can be deployed in a way that forces you to seek benefits related to the consumer’s self image.
Or, you can appeal to how customers see themselves in their own eyes. If they consider themselves very handy around the house, you can offer tools and other products that help them be great at it. If you want to appeal to customers striving to get ahead in life, you can offer self improvement products and services that let people pursue their dreams.
The self concept is also a very useful way to perform market segmentation. Segmentation is grouping people around at least one common characteristic. A particular type of self image could serve as a way to segment and target customers in your marketing plan.
Finally, innovators need to understand their customer’s self image so they can appeal to it in communications such as advertising or product packaging. Let’s go back to our handyman example. If you wanted to reach this target audience, you would show a commercial featuring a handyman at work using your inventions and doing a great job with it. All the handymen out there will identify with the commercial because it’s telling us that your products will reinforce my self concept as a handy person.
People consume products and services to make themselves happy, and a big part of that is feeling happy about who you are. Innovators don’t just create products. They help consumers shape the person inside. And that’s a very special role.
 

Innovation Training and More From LinkedIn

Published date: June 22, 2015 в 12:22 pm

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Learn innovation, group creativity, and much more at Lynda.com, a division of LinkedIn. Check out these courses with a 10 day free trial:
1. Business Innovation Fundamentals: Innovation propels companies forward. It’s an unlimited source of new growth and can give businesses a distinct competitive advantage. Learn how to innovate at your own business using Systematic Inventive Thinking, a method based on five techniques that allow you to innovate on demand. Topics include:

  •     What is innovation?
  •     Understanding the myths about creativity and barriers to innovation
  •     Understanding the characteristics of innovative products and services
  •     Using the five techniques of Systematic Inventive Thinking
  •     Creating new services and processes at work
  •     Running innovation workshops
  •     Involving customers in innovation
  •     Mastering innovative thinking

2. Understanding Consumer Behavior: Consumer behavior is all about the way people buy and use products and services. Understanding consumer behavior can help you be more effective at marketing, design, product development, and every other initiative that impacts your customers. You’ll learn how consumer behaviors such as motivation, appetite for risk, personality, attitude, and perception, as well as feedback from friends and family, impact buying decisions. It discusses how individual consumers as well as organizations buy products and services, and how you can connect with them after a purchase.
3. Managing Team Creativity: Do you ever think, “I’m just not that creative”? You’re not alone. But companies increasingly expect their employees to think about problems in new ways and devise unexpected solutions. The good news is that creativity is not a gift, but a skill that can be developed over time. Learn nine simple tips to boost your creative output at work and learn how to think about the world in a different way, break problems down into manageable parts, divide and conquer a problem, and evaluate ideas systematically.
4. Marketing Fundamentals: Whether you’re rebuilding your marketing program from the ground up or leading the first campaign of your career, this course will help you lay the foundation for a successful marketing endeavor. This course explains marketing’s role in an organization; provides frameworks for analyzing a business, its customers, and its competitors; and shows how to develop a successful marketing strategy and use that strategy to inform everything from pricing to promotion.
You’ll also learn to address tactical challenges and present the plan to get buy-in throughout an organization, from the C-suite to the sales team, as well as use the marketing plan to guide outside agencies and vendors. Finally, you’ll learn how to launch the campaign and measure its performance. Topics include:

  •     Marketing in an organization
  •     Assembling the team
  •     Creating the marketing plan
  •     Analyzing your products, customers, and market
  •     Segmenting customers
  •     Creating a value proposition
  •     Developing a strategy
  •     Setting goals
  •     Setting prices
  •     Using social media
  •     Presenting your plan to leadership

5. Improving Your Judgement: Want to make better decisions at work? In this short course, you’ll learn ways to confront your hardwired cognitive biases, in order to make good decisions and exercise more balanced, sound judgment. Topic include:

  • The base rate bias
  • The confirmation bias
  • The availability bias
  • The hindsight bias
  • The overconfidence bias
  • The sunk cost bias

6. Branding Fundamentals: Get a framework for branding, and learn how to develop and launch a brand and measure its success. This course explains how to define and position a brand and communicate the brand effectively internally, to employees, and externally, via social media, PR, advertising, packaging, and other channels. It explains how to measure brand performance in categories such as authenticity, relevance, differentiation, consistency, presence, and understanding. The course concludes with solid steps for periodically reviewing the brand and its effectiveness, especially when there are significant changes that could impact the brand. Topics include:

  •     Identifying your core values and drivers
  •     Linking your business model to the brand
  •     Identifying customers
  •     Developing your brand promise
  •     Expressing brand identity
  •     Creating a brand book
  •     Expressing brand in social channels, through advertising, and in packaging
  •     Measuring brand performance

7. Writing a Marketing Plan: A solid roadmap makes any marketing effort more successful. This course will help business professionals write and leverage great marketing plans. Learn how to assemble a team to create the plan, analyze an existing market, and break down the plan’s components into focused sections. It offers advice on how best to present and leverage the plan throughout an organization. Topics include:

  •     Planning for a marketing campaign
  •     Writing the situation analysis
  •     Writing the strategic, tactical, and budget sections of the plan
  •     Leveraging your plan

 

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