Посты с тэгом: division

Creating New Products With The Division Technique

Published date: February 9, 2015 в 3:00 am

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You can frequently make groundbreaking innovations simply by dividing a product into “chunks” to create many smaller versions of it. These smaller versions still function like the original product, but their reduced size delivers benefits that users wouldn’t get with the larger, “parent” product. This is “Preserving Division.”
Les Paul used Preserving Division to produce his multitrack recording by taking a single piece of media—a tape—and dividing it into multiple smaller tracks that perform the same function as the original large piece of tape.
We see this all the time in the technology industry. For years, computer makers kept increasing the capacity of hard drives (the devices within PCs on which programs and data are stored). Then an engineer had a brilliant idea to use Preserving Division to create mini personal storage devices. Today many people won’t leave their desks without placing their “thumb” drives in their briefcase or pocket. These mini storage units are designed specifically for people who must carry electronic versions of documents with them but don’t want to be burdened with laptops or other computing devices. They simply transfer documents from their PCs to their thumb drives, and walk away from the computer.
Many food manufacturers use the Preserving Division technique to create more convenient versions of popular products. By taking a regular serving or portion of a product and dividing it into multiple smaller portions, manufacturers allow consumers to purchase food products in more convenient and cost-effective ways. Consumers buy only what they need instead of a larger amount. Recently, manufacturers have even used Preserving Division to help people curb their calorie intake by providing popular snacks in smaller, more diet-friendly packages. Kraft Foods’s Philadelphia Cream Cheese brand does this by offering individually wrapped single-serving-size portions of its flagship product for people to put in their brown-bag lunches or take to the office with a breakfast bagel.
The time-sharing arrangements that many hotels and condominiums offer provide more examples of Preserving Division. Under timesharing, a year of “ownership” of a property is divided into fifty-two smaller units of a week each. Each unit is then sold to a different owner, who has the right to live in the property for that week. Each smaller unit preserves the characteristics of the whole. Ownership has been divided over time.
Likewise, when you make payments on a loan, you are sending small amounts of money created by dividing the larger, principal amount of the loan. Like the time-sharing condos, the division is based on time.
When doctors treat cancer tumors with radiation therapy, they have to be sure to kill the cancer tissue without doing too much damage to the surrounding healthy tissue. How? They divide the total dose of radiation into smaller, less lethal doses and aim them at the tumor from many different angles. The smaller beams of high-energy X‑rays, divided in space, converge to hit the cancer cells. But the lighter dose of any one beam does not do enough damage to other tissue that it hits along the way.
To get the most out of the Division technique, you follow five basic steps:
1.  List the product’s or service’s internal components.
2.  Divide the product or service in one of three ways:

  • Functional (take a component and rearrange its location or when it appears).
  • Physical (cut the product or one of its components along any physical line and rearrange it).
  • Preserving (divide the product or service into smaller pieces, where each piece still possesses all the characteristics of the whole).

3.  Visualize the new (or changed) product or service.
4. What are the potential benefits, markets, and values? Who would want this, and why would they find it valuable? If you are trying to solve a specific problem, how can it help address that particular challenge?
5. If you decide you have a new product or service that is indeed valuable, then ask: Is it feasible? Can you actually create this new product or perform this new service? Why or why not? Can you refine or adapt the idea to make it more viable?
Keep in mind that you don’t have to use all three forms of Division, but you boost your chance of scoring a breakthrough idea if you do.

The LAB: Innovating a Membership Club with S.I.T. (April 2012)

Published date: April 30, 2012 в 3:00 am

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How do you attract new customers while retaining current ones?  For many categories, you attract new customers by showing high satisfaction with current customers.  Put the current customer first and you will increase your appeal to new customers.

The challenge is when you have to change your product to meet the different demands of new customers at the risk of alienating existing customers.  For example, imagine you owned a prestigious, members-only dinner club with a strong following of older, traditional patrons.  They are fiercely loyal and attached to the various details such as the glassware and the color of the table cloths.  Any changes are seen with suspicion.  You want to bring in new members, but need to change the club to appeal to younger potential members.  Too much change will drive away current members.

For this month’s LAB, we will apply Systematic Inventive Thinking to address this apparent conundrum.

To begin, we frame the problem as a contradiction:

As the club becomes more trendy, the appeal to younger members increases.
As the club becomes more trendy, the appeal to older members decreases.

The key is to innovate in a way that breaks the contradiction.  Don’t settle for just a compromise solution. A compromise is a re-design of the club with just enough trendy features and just enough old features to appeal to both groups.  Seeking a compromise is certainly possible, but it is more creative if you can break the contradiction entirely.

Consider these three techniques to do that:  Division, Task Unification, and Attribute Dependency.

The LAB: Innovating a Refrigerator with the Division Template (December 2008)

A corporate innovation method should be robust enough to produce incremental as well as disruptive ideas.  One of my favorite templates in the S.I.T. method is called Division because it does just that.  The Division template takes a product or service, divides it or its components, and rearranges them to form a new product or service.  It is a particularly useful template to help people see their product or service in completely new ways.  It helps people get unstuck from the “fixed” frame that we all have naturally about our products or services.

My favorite example of Division happened during an innovation training session.  One of the participants was a bit cynical about the method and using patterns to innovate anything.  To help him overcome this, I let him select any product or service that he was convinced could not be innovated further.  He chose the refrigerator, a concept that has been with us since 1000 BC.  What follows is how we used Division in this spontaneous exercise to change his mind.

Divide and Conquer

“Divide and Conquer” is:  a. classic military strategy, b. a computer algorithm design paradigm, c. a collaborative problem solving approach, d. an innovation tool, or e. ALL THE ABOVE
The answer, of course, is all the above.  Division is one of the five templates of innovation in the Systematic Inventive Thinking method.  The others are Subtraction, Task Unification, Multiplication, and Attribute Dependency.  Templates were developed by recognizing the same consistent pattern over many products so that the pattern could be applied to create innovative new products.  The method works by taking a product, concept, situation, service, process, or other seed construct, and breaking it into its basic component parts or attributes. The templates manipulate the components, one at a time, to create new-to-the-world constructs for which the innovator finds a valuable use. The notion of taking the solution and finding a problem that it can solve is called “function follows form” and is at the heart of the systematic inventive thinking process.  It is innovation by working backwards.
The Division Template works by taking a product or a component of it and dividing it physically, functionally, or what is called preserving where each part preserves the characteristics of the whole.  Rearrange the parts, then work backwards to find a use or benefit for this new form.
Here is an example from my workshop last week at Duke’s Fuqua School of Business.  The product is dryer sheets (gauze-like tissues about the size of a Kleenex, put into clothes dryers to eliminate static cling, soften clothes and add artificial fragrance.)  Now divide these into much smaller parts, perhaps after the whole sheet is thrown into the dryer.  Imagine these smaller parts get all over the clothes and cling to them.  Why would this be useful?  What could be the benefit?  Here’s an idea.  Perhaps the smaller pieces stay on the clothes to continue softening, brightening, or adding a design element, waterproofing, smell-proofing, allergy free, anti-itch, etc.  Perhaps the clothes are pre-treated with something that interacts with the small dryer pieces to extend the performance of the clothes, reducing cleaning, wear and tear, or wrinkles.  Perhaps the small bits are transparent (thanks, Yoni!) so they are invisible on the clothing.  This simple Division takes a seemingly dull product and re-frames how we think of it to discover new innovative uses and benefits.
Division is also a collaboration approach.  One of the Duke MBA’s, Tom Powell, emailed me about crowdspirit.com, kluster.com, and ideabahn.com.  These new sites form communities that take an idea and iteratively improve it with suggestions from members.  These sites are also examples of Division (preserving) – taking the larger problem and dividing it among many people.  Idea collaboration is an old idea, but what could be a more innovative approach is to divide a problem using the other two methods: physically or functionally…focus members on the problem in a different way.  As these beta sites evolve, we will watch to see how innovative they can become at dividing and conquering.

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