Посты с тэгом: goldenberg

Great Innovators Embrace Resistance, Not Fight It

Published date: January 4, 2016 в 3:00 am

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Imagine your marketing team comes up with an idea for a great new product. You absolutely love it. But when you start shopping the idea around the building, you get some very strange looks from people. People are resisting the idea, and you and your team are getting frustrated. Resistance to innovation is a natural phenomena in companies, and it can become a huge challenge unless you manage it correctly.
Why do people resist new ideas? As you’ll see in a minute, there are lots of reasons. But before I dive into them, let’s first understand that resistance is necessary. That’s right. Necessary. Here’s why.
First, innovation and resistance cannot be separated. In a real sense, they help define each other. After all, something’s not really innovative unless it meets with at least some resistance. Think of resistance as a gatekeeper. All adoption of new ideas starts with resistance, and think of resistance as an important filter to get to the best ideas.
That said, it must be addressed if progress is to happen. You, as the leader, have two important roles to play. First, see yourself as a Resistance Maker. When new ideas are brought to you, it’s okay to question it, bring up challenges, and so on. But you also have to serve as a Resistance Breaker, someone who works within the company to knock down the barriers and cause adoption of the new idea. Let’s understand the sources of innovation.
Resistance comes from three domains: characteristics of the innovation itself, characteristics of the resistor/adopter, and characteristics of the innovator, meaning you or the person selling the idea.
By characteristics of the innovation, I mean the factors of the idea itself that make people resist it. For example, what value does it bring, how risky is the idea, how compatible it is with your current products and services? Can the idea be tested, preferably in stages, and can we back out it if needed? How complex is the idea, and can it be communicated clearly? Sometimes people resist ideas because they just don’t get it. Finally, is there flexibility to change the idea, how long will it take to realize the benefits, and will the idea have some unintended side effects on other projects? In the exercise files for this course, you’ll find a handy checklist and definitions for all of these factors.
Resistance can also arise because of certain personality traits of the resistor/adopter. I call them that because we all start as resistors to a new idea, even if just a tiny bit before adopting it.
These traits include how much they perceive the benefits and risks, how motivated they are to change, and their attitude and experience with previous innovations. If they had a bad experience with the last idea, they’re going to be more resistant to the next one. Another trait that can affect how reistive they are is their own ability to generate highly creative ideas. The poorer they are at innovating, the less likely they’ll be open to new ideas.
Resistance can also arise depending on who you are as the person selling the idea. If you’re seen as credible and as someone who explains ideas clearly and informatively, you’ll meet with less resistance.
Your job as the Resistance Breaker is to understand the strongest sources of resistance and to find ways to lower the effect. Don’t try to tackle every source, just the ones that matter and that can be changed. If you do, you’ll find that next great idea winning in the marketplace.
To learn more, read Resistance to Innovation: It’s Sources and Manifestations (University of Chicago Press, 2015) by  Shaul Oreg and Jacob Goldenberg

Marketing Innovation: The Inversion Technique and How Bad Things Happen

Published date: May 11, 2015 в 3:00 am

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Jacob Goldenberg, in his book, “Cracking the Ad Code,” describes eight creative patterns that are embedded in most innovative, award- winning commercials. The tools are:
1. Unification
2. Activation
3. Metaphor
4. Subtraction
5. Extreme Consequence
6. Absurd Alternative
7. Inversion
8. Extreme Effort
Out of these eight, the one that gives my students the most trouble is the Inversion tool. It conveys what would happen if you didn’t have the product…in an extreme way. It shows the benefits “lost” by not using the product. It is best used when the brand and its central benefits are well understood by the viewer. The advertiser is showing the viewer what bad things may happen if you don’t use their brand. It’s clever and memorable.
Here’s a great example from the online travel site, Kayak, that is so simple and effective:

To use the Inversion technique, start with the components of the brand promise. Take each one away one at a time and envision in what ways the consumer would be affected…in an extreme way…if it did not have this aspect of the promise. Make sure that the “bad thing” that happens is so far fetched that viewers understand it’s a joke. Otherwise, they’ll get confused.
As Goldeberg notes, an important tactic of Inversion is to show unlimited generosity, understanding, and empathy for the poor consumer who does not use your product. The idea is to convey your product as having great understanding for your dilemma and generously suggesting assistance.
Here is another great example from Sears Optical:

Now THAT would be bad!

Innovation Training: The Leadership Elixer

Training programs, by design, are meant to provoke and cause changes. Changes can be in the skills, attitudes, behaviors, or knowledge of the participants. For leadership training programs, the ability to “think differently” seems to be at the top of many companies’ list of priorities.
So how do you think differently and creatively? By using cognitive thinking tools that re-pattern how you see situations and potential opportunities. It is the Holy Grail, the magic elixir that can transform a talented leader into a great one.
The good news is that humans follow patterns in many domains including creativity. Research by Dr. Jacob Goldenberg suggests that or thousands of years, inventors have embedded five simple patterns into their inventions, usually without knowing it. These patterns are the “DNA” of products that can be extracted and applied to any product or service to create new-to-the-world innovations.
The five patterns are:

  • Subtraction: Innovative products and services tend to have had something removed, usually something that was previously thought to be essential to use the product or service. The original Sony Walkman had the recording function subtracted, defying all logic to the idea of a “recorder.” Even Sony’s chairman and inventor of the Walkman, Akio Morita, was surprised by the market’s enthusiastic response.
  • Task Unification: Innovative products and services tend to have had certain tasks brought together and “unified” within one component of the product or service, usually a component that was previously thought to be unrelated to that task. Crowdsourcing, for example, leverages large groups of people by tasking them to generate insights or tasks, sometimes without even realizing it.
  • Multiplication: Innovative products and services tend to have had a component copied but changed in some way, usually in a way that initially seemed unnecessary or redundant. Many innovations in cameras, including the basis of photography itself, are based on copying a component and then changing it. For example, a double flash when snapping a photo reduces the likelihood of “red-eye.”
  • Division: Innovative products and services tend to have had a component divided out of the product or service and placed back somewhere into the usage situation, usually in a way that initially seemed unproductive or unworkable. Dividing out the function of a refrigerator drawer and placing it somewhere else in the kitchen creates a cooling drawer.
  • Attribute Dependency: Innovative products and services tend to have had two attributes correlated with each other, usually attributes that previously seemed unrelated. As one attribute changes, another changes. Transition sunglasses, for example, get darker as the outside light gets brighter.

Using these patterns correctly relies on two key ideas. The first idea is that you have to re-train the way your brain thinks about problem solving. Most people think the way to innovate is by starting with a well-defined problem and then thinking of solutions. In our method, it is just the opposite. We start with an abstract, conceptual solution and then work back to the problem that it solves. Therefore, we have to learn how to reverse the usual way our brain works in innovation.
This process is called “Function Follows Form,” first reported in 1992 by psychologist Ronald Finke. He recognized that there are two directions of thinking: from the problem-to-the-solution and from the solution-to-the-problem. Finke discovered people are actually better at searching for benefits for given configurations (starting with a solution) than at finding the best configuration for a given benefit (starting with the problem).
The second key idea to using patterns is the starting point. It is an idea called The Closed World. We tend to be most surprised with those ideas “right under noses,” that are connected in some way to our current reality or view of the world. This is counterintuitive because most people think you need to get way outside their current domain to be innovative. Methods like brainstorming and SCAMPER use random stimulus to push you “outside the box” for new and inventive ideas. Just the opposite is true. The most surprising ideas (“Gee, I never would have thought of that!”) are right nearby.
We have a nickname for The Closed World…we call it Inside the Box.

Marketing Innovation: The Unification Technique in Outdoor Advertising

Published date: March 16, 2015 в 3:00 am

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The Unification Tool is a tricky but effective tool for outdoor advertising. Unification recruits an existing resource and forces it to carry the advertising message. That resource can come from within the medium itself or within the environment of the medium. In other words, the tool uses an existing component of the medium or of its environment in a way that demonstrates the problem or the promise to be delivered.
The tool is one of eight patterns embedded in most innovative commercials. Jacob Goldenberg and his colleagues describe these simple, well-defined design structures in their book, “Cracking the Ad Code,” and provide a step-by-step approach to using them. The tools are:
1. Unification
2. Activation
3. Metaphor
4. Subtraction
5. Extreme Consequence
6. Absurd Alternative
7. Inversion
8. Extreme Effort
There are two ways to use Unification. First, take the medium (television, billboard, radio, and so on) and manipulate it so that some feature or aspect of the medium carries the message in a unique way. The second approach works in the other direction – start with the message, then look at the components in the consumer’s environment and recruit one to carry the message in a clever way.
Here are some great examples (via ScoopWhoop):
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Images sourced from Design Burp and Creative Guerrilla Marketing
 

Fusion: Linking Your Product to the Message to Create Great Packaging

Published date: July 21, 2014 в 3:00 am

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Creative marketers use a clever little tool called fusion. Fusion links a product to a message in a creative way that communicates the value inherent in the product. Fusion creates a visual connection between the product and a symbol representing the value. When a customer sees that connection, they instantly understand the message and appreciate the value delivered by the product in a more powerful and subtle way.

The packaging of the product is a great, but often overlooked way to do this. Here are examples from a website called Pulpplastic.com. The one above is for a cereal called Beehive Honey Squares. The see through window of the cereal box nicely demonstrates what the product looks like. But the added touch of having the product inside the mouth of a bear is an excellent fusion to the brand message – our cereal has honey so good even bears love it.

Creative-packaging-62 Here’s another great packaging example for NYC Spaghetti. What symbol represents the city better than any? The Empire State Building, of course. By fusing the product to this symbol, the visual connection is complete and clever.

Creative-packaging-4-16-2Packaging isn’t the only way to use fusion. Any element within the retail shopping experience can be candidate for fusion. The trick is to select an element and force it to take on some attributes of the symbol that represents your brand value. Here is an example from a grocery store called City Harvest. They used shopping bags to convey the value of nutritious food they provide by simply cutting out a viewing window in the shape of your stomach. Clear and compelling!

Check out all the examples of fusion and see if you can see the visual link between the product, packaging, or other elements to the brand message.

For an amazing example of fusion to the brand message using just about every element of packaging possible, check out this Coca Cola ad:

To learn more about fusion and other creativity tools used in advertising and marketing, read “Cracking the Ad Code” by Dr. Jacob Goldenberg and his colleagues.

How Patterns Boost Our Performance…Without Even Knowing It

Published date: May 5, 2014 в 4:59 am

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Humans are creatures of habits, and these habits can be analyzed and codified into rules that help us perform better. Many times, we’re not even aware of the habits that control our choices.

Conside the child’s game, Rock-Paper-Scissors. The odds of winning are one in three. At least, that’s what chance predicts. But people do not play randomly – they follow hidden patterns that you can predict to win more games than you should, a study has revealed.

At a rock-paper-scissors tournament at China’s Zhejiang University, scientists recruited 360 students, placed them in groups of six and had each of them run 300 rounds against their fellow group members. As an incentive, winners were paid for each individual victory.

When players won a round, they tended to repeat their winning rock, paper or scissors more often than would be expected at random (one in three). Losers, on the other hand, tended to switch to a different action. And they did so in order of the name of the game – moving from rock, to paper, to scissors. After losing with a rock, for example, a player was more likely to play paper in the next round than the “one in three” rule would predict.

Humans follow patterns in many other domains including creativity. Research by Dr. Jacob Goldenberg suggests that or thousands of years, inventors have embedded five simple patterns into their inventions, usually without knowing it. These patterns are the “DNA” of products that can be extracted and applied to any product or service to create new-to-the-world innovations.
The five patterns are:

  • Subtraction: Innovative products and services tend to have had something removed, usually something that was previously thought to be essential to use the product or service. The original Sony Walkman had the recording function subtracted, defying all logic to the idea of a “recorder.” Even Sony’s chairman and inventor of the Walkman, Akio Morita, was surprised by the market’s enthusiastic response.
  • Task Unification: Innovative products and services tend to have had certain tasks brought together and “unified” within one component of the product or service, usually a component that was previously thought to be unrelated to that task. Crowdsourcing, for example, leverages large groups of people by tasking them to generate insights or tasks, sometimes without even realizing it.
  • Multiplication: Innovative products and services tend to have had a component copied but changed in some way, usually in a way that initially seemed unnecessary or redundant. Many innovations in cameras, including the basis of photography itself, are based on copying a component and then changing it. For example, a double flash when snapping a photo reduces the likelihood of “red-eye.”
  • Division: Innovative products and services tend to have had a component divided out of the product or service and placed back somewhere into the usage situation, usually in a way that initially seemed unproductive or unworkable. Dividing out the function of a refrigerator drawer and placing it somewhere else in the kitchen creates a cooling drawer.
  • Attribute Dependency: Innovative products and services tend to have had two attributes correlated with each other, usually attributes that previously seemed unrelated. As one attribute changes, another changes. Transition sunglasses, for example, get darker as the outside light gets brighter.

Using these patterns correctly relies on two key ideas. The first idea is that you have to re-train the way your brain thinks about problem solving. Most people think the way to innovate is by starting with a well-defined problem and then thinking of solutions. In our method, it is just the opposite. We start with an abstract, conceptual solution and then work back to the problem that it solves. Therefore, we have to learn how to reverse the usual way our brain works in innovation.

This process is called “Function Follows Form,” first reported in 1992 by psychologist Ronald Finke. He recognized that there are two directions of thinking: from the problem-to-the-solution and from the solution-to-the-problem. Finke discovered people are actually better at searching for benefits for given configurations (starting with a solution) than at finding the best configuration for a given benefit (starting with the problem).
The second key idea to using patterns is the starting point. It is an idea called The Closed World. We tend to be most surprised with those ideas “right under noses,” that are connected in some way to our current reality or view of the world. This is counterintuitive because most people think you need to get way outside their current domain to be innovative. Methods like brainstorming and SCAMPER use random stimulus to push you “outside the box” for new and inventive ideas. Just the opposite is true. The most surprising ideas (“Gee, I never would have thought of that!”) are right nearby.
We have a nickname for The Closed World…we call it Inside the Box.

The Six Best Books on Creativity and Innovation

Published date: March 24, 2014 в 3:00 am

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Creativity is what you do in your head to generate an idea, while innovation is the process of putting it into practice. You need both to succeed, which may be why the number of new books on these topics seems to grow every year. Yet despite the popularity of this category and the steady stream of new books, I continue to go back to the classics, those books that actually taught me how to do it versus those books that just talked about it.  Caution – these are not “light reads,” but they’re the ones I’ve learned the most from.
The-Act-of-Creation-Cover1.  The Act of Creation by Arthur Koestler
All creative activities have a basic pattern in common. Koestler describes this pattern in amazing detail across many disciplines. Knowing this pattern will help you generate better ideas.
 
 
Creativity-in-Product-Innovation-Cover2.  Creativity in Product Innovation by Jacob Goldenberg and David Mazursky
Inspired by Genrich Altshuller, Goldenberg and Mazursky struck gold when they discovered creativity templates that regulate one’s thinking and channel the ideation process. From these emerged a bona fide method to innovate…on demand.
 
Creative-Cognition-Cover3. Creative Cognition: Theory, Research, and Applications by Ronald A. Finke, Thomas B. Ward, and Steven M. Smith
This is the best work from the field of cognitive psychology. It explains why creativity happens exactly backwards from what you think. The authors share their research and experiments to back up their surprising claims.
 
The-Creative-Mind-Cover4.  The Creative Mind: Myths and Mechanisms by Margaret A. Boden
This one reminds me of Koestler’s classic, but it goes further to debunk many of the myths and wrong-headed notions about creativity and innovation. Boden also makes a case for automating the creative act.
 
 
Mastering-the-Dynamics-of-Innovation-Cover5. Mastering the Dynamics of Innovation by James M. Utterback
This masterpiece is the inspiration for the highly-popular notion of disruptive innovation. A professor at MIT, Utterback lays out how innovation transforms industries, for better or for worse. It will change how you approach innovation.
 
 
Think-Before-Its-Too-Late-Cover6. Think!: Before It’s Too Late by Edward de Bono
de Bono may be the most recognized name in creativity. Of his twenty seven books, this is my favorite. Think of it as “The Best of Ed.” It’s pithy and wise, and I quote from it constantly. At age 80+, this may be de Bono’s last.

Academic Focus: Columbia Business School on Marketing and Innovation

Published date: March 10, 2014 в 3:00 am

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Columbia Business School is offering a three-day Executive Education program called Marketing and Innovation. The program will teach Systematic Inventive Thinking as well as other key innovation concepts.

The program will be held June 17-19 and November 18-20 in New York. The program is ideal for middle- to upper-level executives who are responsible for strategic innovation and new product development. It is especially good for organizations that wish to send a cross-functional team to work on a specific challenge or project together.

Participants will gain a complete toolkit to take with them in order to tackle marketing challenges more creatively, by generating product-centered as well as market-centered insights. They will also learn the art of persuasion to help them find support for innovation through the organization.

This is a hands-on, three-day program that will help participants generate creative solutions to problems – solutions that are both novel as well as useful. Each session provides a short conceptual framework followed by an introduction of practical tools and a workshop where the tools can be applied.

Key topics include:
• Leveraging various outside constituencies in innovation (e.g., customers, lead users).
• Finding big opportunities and ideas
• Generating Product, Market, and Customer Insights
• Screening Ideas and Rapid Experimentation
• Building a Culture of Innovation
Participants from last year’s program had this to say:

“Innovation can be learned. So many people are intimidated by the concept of innovation because they think you have to be this incredibly genius-type person. But we’ve learned all sorts of tools that everybody can use. As long as you think systematically and follow a process, you can come up with good results. This was gratifying to me: that I, too, can be innovative and that I can really be good at it.”
– Kathy Farley, Dow Jones and Company
“Marketing and Innovation was a great way to learn new techniques for innovative thinking in the business environment. I can’t wait to apply these concepts in my company.”
– Molly Poppie, The Nielsen Company

“Marketing and Innovation was completely eye opening. The biggest value was discovering that you can learn creativity and understanding that, as a good manager, you have to carve out time during your week [for innovation] and inspire your team. Allowing people to share ideas and that you’re trusting them: that’s something I’ve learned through this course.”
– Bettina Alonso, Oceana

“From my perspective, I’d describe the program as the future. A lot of the concepts I’ve learned are going to drive forward my business, our ideas and where we go.”
– Ben Healy, Clayton Utz

Inside the Box: The Two Rats

Published date: September 25, 2013 в 1:40 pm

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In June, Jacob Goldenberg and I released our new book, Inside the Box: A Proven System of Creativity for Breakthrough Results. It has since been featured on the front page of Wall Street Journal and numerous other publications and media outlets.

Recently, we each did live webinars talking about the project. Take a look at both webinars so you can learn why I am called "The Street Rat" and Jacob is called "The Lab Rat."

Both titles are well deserved! We hope you find these useful.

Bloomberg Business Week: Inside the Box

Published date: August 19, 2013 в 8:56 am

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Most people think innovation starts with a well-defined problem, and then you brainstorm a solution. Try the opposite: Work backwards by taking an abstract, conceptual solution and finding a problem it can solve. By constraining and channeling our brains, we can make them work both harder and smarter to find creative solutions—on demand.
Start by taking a product, concept, situation, service, or process and break it into components or attributes. Using one of the five techniques below, manipulate the components or attributes to create new concepts.
Subtraction: Remove a component, preferably an essential one. Royal Phillips Electronics (PHG) created the Slimline DVD player by removing the LCD panel and controls and placing them on the screen of the attached TV, allowing the unit to be shrunk dramatically.
Division: Divide a component or the product itself physically or functionally, then rearrange it. Google (GOOG) Circles was devised as a way to divide your friends into relevant groups, such as college friends, family, neighbors, and co-workers.
Task Unification: Assign a component an additional job, perhaps stealing the job of something around it. Samsonite made a college backpack with straps that also massage. The straps press into the wearer’s shoulders at strategically located shiatsu points to provide a soothing massage sensation. The heavier the books, the deeper the sensation and the more stress relief for the wearer.
Multiplication: Make a copy of a component, then change it in a significant way from the original. Procter & Gamble (PG) came up with the NOTICEable Air Fresher by doubling its spray capacity. The air freshner has two different scented sprays that pulse in a sequence, so your nose does not get used to one fragrance.
Attribute Dependency: Create a correlation (or break an existing one) between two attributes of the system and/or its environment. Apple (AAPL) has patented “smart shoes” that have embedded sensors to track your activity and tell you when you need a new pair. As the shoes wear down, an app will send a signal to buy new ones.
Creativity is not a gift that you either have or don’t have from birth. It is a skill that can be learned and mastered by anyone. In that way, creativity is not that different from other skills: The more you practice, the better you’ll be.
 
This article first appeared in Bloomberg Business Week blog August 12, 2013
 

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