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Green Field Innovation

Published date: August 9, 2010 в 3:00 am

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How should firms identify innovation opportunities and predict market potential at very early stages and in new areas (“green fields”) and ambiguous environments?  Here are three approaches:

1.  Find Innovation Adjacencies:

Adjacent markets are an attractive way to grow.  Adjacent markets are not too far away from your core business in terms of channels, technology, price point, brand, etc..  To find them, I recommend The Big Picture framework developed by Professor Christie Nordhielm at The University of Michigan.  The Big Picture outlines four quadrants that completely define any market category. To find “green fields”, consider each quadrant one at a time and imagine extending beyond the bounds of the category in some close by, adjacent way.  The key is to stretch, not leap beyond your inherent business model.  Ask yourself these questions:

  • Quadrant 1 Adjacencies:  What substitute products are non-category consumers using to fulfill the need.  Where are they buying it?  What complementary products go along with these substitutes?
  • Quadrant 2 Adjacencies:  What other products do your loyal customers buy, perhaps at the same price point or to fulfill the same or similar brand promise?
  • Quadrant 3 Adjacencies:  Why do multi-brand customers use several brands?  Is it time-dependent?  Situation-dependent?  Why does it vary?  What other products are used when the competitive brands are consumed?
  • Quadrant 4 Adjacencies:  What other category of products does your competitor sell?  How do those fit into their product line?  How could they fit into yours?

Once you identify potential adjacencies, apply an innovation method to create new-to-the-world concepts.

Value_net model 2.  Cooperate with the Competition:

Co-opetition is an idea described by Barry Nalebuff  and Adam Brandenburger in their book, “Co-opetition.”  It means cooperative competition – when industry participants behave in a way that benefits all.  They coopetate rather than compete.  The trick is to apply innovation templates to the Value Net model of co-opetition.  Here’s how.  List the activities of each Value Net participant (Company, Supplier, Customer, Complementors, Competitor).  Rotate each specific company in the Value Net model so that each takes a new role (competitors become suppliers, suppliers become complementors, etc).  Use each template on the new list of activities, starting with Task Unification.  Using Function Follows Form, envision how the new role creates a “green field” market.

3.  Listen to the “Voices”:

Here are three less obvious sources of “green field” opportunity.

  • Voice of the Product:  Products have enormous amounts of information coded into them through years of design improvement.  A corporate innovation method such as S.I.T. lets you “interrogate” the product to find new, undiscovered market benefits.
  • Voice of the Brand:  Brands also have information coded into them.  The key is to extract the information and data that contributes to the brand promise to see hidden assets and market potential.  For this I recommend the semantic search engine, Goldfire.
  • Voice of Serendipity:  Many products are invented accidentally.  Serendipity led to the microwave oven, corn flakes, Teflon®, penicillin, fireworks, Viagra®, chocolate chip cookies, and the most famous of all accidents…the Post-it® note.  While serendipity is unpredictable, there is value if you can unlock its hidden secrets.

The LAB: Innovating a Service Delivery Model with S.I.T. (July 2010)

Published date: July 31, 2010 в 9:29 am

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A common question about structured innovation is can it be used on services.  The answer is yes.  A service is the same as a product in many ways, and the approach to using an innovation method like S.I.T. is the same.  Let’s consider a service example for this month’s LAB.  Imagine your company was a leading uniform and apparel rental service.  You own a fleet of trucks and drivers as well as uniform design and fitting services.  Your company delivers custom fitted uniforms to the client’s location, picks up worn uniforms for cleaning, inspection, and repair, and returns them on schedule.  In this highly competitive industry, the key to survival is to exceed customer expectations.  The key to growth, on the other hand, is innovation.  Let’s use the Subtraction tool on this service to create new opportunities.
We start by listing the internal components of the service line:
  1. uniforms (inventory)
  2. fitting service
  3. design service
  4. fabric
  5. trucks
  6. drivers
  7. billing
  8. pick-up
  9. delivery
  10. cleaning
  11. inspection
  12. repair
  13. tracking
  14. contract
  15. sales representative

We remove a component but keep all the others intact.  Working backwards from this hypothetical solution, we consider what benefits it delivers or potential problems it solves.  We try to consider possible benefits of the “virtual service” as is, without replacing the component with something else.  Here are some examples:

Marketing Innovation: The Extreme Effort Tool

Published date: July 26, 2010 в 3:00 am

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How do you create the most innovative TV commercials in the world?  By using patterns embedded in other innovative commercials.  Professor Jacob Goldenberg and his colleagues discovered that 89% of 200 award winning ads fall into a few simple, well-defined design structures.  Their latest book, “Cracking the Ad Code,” defines eight of these structures and provides a step-by-step approach to use them.

Here are the eight tools:
1. Unification
2. Activation
3. Metaphor
4. Subtraction
5. Extreme Consequence
6. Absurd Alternative
7. Inversion
8. Extreme Effort
Consider this example from Dairy Queen:

This commercial was created with the Extreme Effort tool.  It works by conveying the attractiveness of the product or service by showing the extreme effort one must go through to use it.  There are two versions: 1. what the customer must do to use the product, and 2. what the company must do to provide the product.  As with all eight tools, Extreme Effort yields commercials that are highly innovative and memorable.  This tool is particularly useful when your brand is well established and the category is well understood.  It is an easy way to promote your product or service in a general sense when there is nothing more specific to say.
Try this exercise.  Imagine you want to promote your blog site to attract new readers.  You want to use the Extreme Effort tool.  First, visualize three ways to show how current readers go to extreme efforts to read your blog.  You have to portray it in a way that is absurd and so exaggerated that the viewer knows you are being funny.  You don’t want them thinking they really have to go to this effort to read it.  Otherwise you will scare them off.
Now visualize three ways to show potential readers the extreme effort you go to write and produce your blog, again with the intent of being somewhat silly and exaggerated to make this point in a memorable way: “I want you to read my blog so badly that I go to this <exaggerated> effort to bring  it to you each week.
To be most effective, select the simplest one to understand.  For example, in the Dairy Queen ad, we see the mother on the hood of the car reaching out the Dairy Queen truck.  We instantly “get it.”  There is nothing more that needs to be said or explained.
Also, look for ways to create fusion between the exaggerated effort and the brand promise.  In the Dairy Queen example, the mom and dad are participating in the age-old kids game that their children were playing.  Dairy Queen is about having fun.  The ad fuses that idea with the parents acting like children and having fun thanks to Dairy Queen.  Clever.

The Role of Business Schools in Innovation

Published date: July 19, 2010 в 3:00 am

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“Innovation is and will always be a major driver of business and societal success, and business schools are doing much to foster innovation worldwide. The opportunities to do more to support innovation are many and the potential to create value is high.”

The Association to Advance Collegiate Schools of Business (AACSB) released a new report, Business Schools on an Innovation Mission.  The report addresses what is meant by innovation, describes how managerial talent contributes to innovation, and outlines ways business schools support innovation.

Business schools must focus more on specific skills that support innovation, reinvent curricula to be more integrative, and convene executive programs that create new ideas and networks. Business schools must promote interdisciplinary research and recognize that innovation can come from advances in the theory, practice, or teaching of management. “Through outreach activities, such as business plan competitions, student consulting projects, and business incubators, business schools’ activities contribute directly to innovation in the communities they serve.”

The AACSB report recommends the following:

Innovation Sighting: Task Unification with Gifts

Published date: July 12, 2010 в 3:00 am

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Task Unification is a hard working innovation toolTask Unification assigns an additional task to an existing resource or component of the product or service.  Here is a clever example from Springwise. It is a service  called “Itizen.”  It allows you to physically tag a special item such as a gift or heirloom that links to a website where the collective history of that gift or heirloom is recorded and kept forever.

For example, suppose your grandfather gives you an antique hammer that’s been passed down through generations.  It was used for many significant projects, and your grandfather gives you a written history about it.  You use the hammer through your lifetime, recording special stories about it.  Then you give it to your son.  Imagine how your son might use that hammer through time.  He records his experience with the hammer so he can pass it to the next generation with the complete historical record.  The value of our worldly possessions increases as the collective history is recorded. The item has been given the additional “job” of telling its story (with a little help from Itizen).

Here is how it works:

Innovation Prosthetic

Published date: July 5, 2010 в 3:00 am

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An innovation tool is a cognitive prosthetic that helps individuals and groups overcome their human limitations to innovate more capably.  Just as an artificial limb or hearing aid compensates and augments a missing or impaired part of the body, a thinking tool does the same – it compensates and augments for a variety of cognitive deficiencies in all humans.

Yet there is an aversion to using a structured tool to be creative:

  • The Arts:  Musicians, poets, and graphic artists shun the idea of using a standard tool or template because it makes them appear less creative to their fans and the public.  But consider Paul McCartney who sold more albums in the U.S. than anyone.  In his biography, he confided“As usual, for these co-written things, John often had just the first verse, which was always enough:  it was the direction, it was the signpost and it was the inspiration for the whole song.  I hate the word but it was the template.”  Listen carefully to artist, Jackson Pollock, describe his approach:

    • The Sciences:  People in deep scientific fields such as pharmaceuticals and nano-technology are skeptical of thinking tools because it diminishes their sense of intellect and brainpower.  Given their heavy emphasis on research and discovery, this is not surprising.  They default to the Scientific Method.  But consider a rather successful scientist named Albert Einstein.  He used a thinking tool called mental simulation to discover the special theory of relativity.  He imagined traveling through space next to a beam of light:

    • The Corporations:  High achievers resist the use of structured techniques because it makes them appear weak to their intra-firm rivals.  Executives prefer to use their intuition.  They trust it because it has gotten them far. But more executives are recognizing the value of educating their intuition by using patterns and thinking tools to augment their experience.  They use a prosthetic:


For practitioners, using an innovation prosthetic is a no brainer.

Innovation Sighting: Cannes Lions 2010

Published date: June 28, 2010 в 3:00 am

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Cannes Lions, the International Advertising Festival, is the world’s only truly global meeting place for professionals in the communications industry.  It celebrates advertising winners each year in a variety of categories.  The 57th festival was held last week.

The Young Lions Film Competition is held the same week.  Two creatives have 48 hours to write, shoot and edit a 30-second commercial. At the beginning of the week, the teams receive a brief from a charity chosen by the Festival. Forty-eight hours later, the teams’ work is judged by the Film Lions jury.  Here is a winning commercial from this year’s Young Lions Film Competition:


This commercial is an example of the Unification tool, one of the eight advertising tools described by Dr. Jacob Goldenberg and his colleagues in their new book, Cracking the Ad Code.  The tool works by making new use of existing resources.  There are two unification approaches: use components of the medium, or recruit a new medium in the environment.  In this example, a water goblet has been given the additional “job” of “sounding the alarm” about the lack of access to water.  Commercials using this tool tend to be cost effective, memorable, and most importantly, creative.

Here are all eight of the advertising tools.

  1. Unification
  2. Activation
  3. Metaphor
  4. Subtraction
  5. Extreme Consequence
  6. Absurd Alternative
  7. Inversion
  8. Extreme Effort

If you had only 48 hours to innovate an award-winning commercial in Cannes, these tools would be the best  place to start!

The LAB: Innovating the Lego with S.I.T. (June 2010)

Published date: June 21, 2010 в 5:42 pm

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I just had the pleasure of hearing Mr. Soren Lund present at the PharmaBrand Summit in Monaco.  He is the Senior Marketing Director of Product and Marketing Development at the Lego Group.  He told the amazing story about how Lego markets their product and leverages the power of their user community to create innovation and growth.  It prompted me to search the blogosphere for other stories about Lego, and I can see that the company is quite popular.  Blogging Innovation, Endless Innovation, Stefan Lindgard, and various others have written useful blog posts about Lego..
Rather than talk about Lego and its innovation, I decided to apply the corporate innovation method, S.I.T., to the basic Lego product – the 2×4 brick.  I created these new embodiments during the two hour break following Seren’s presentation.  With a bit of research, I learned there are some 24,000 SKU’s.  While I have some general knowledge about the product (having purchased it for my son), I must admit I do not know a great deal.  So it would not surprise me to find that I created ideas that already exist.

I start with a component list to use the first four of the S.I.T. tools:

1.    Base
2.    Posts (the little round stumps on top of the base)
3.    Tubes (the little open tubular structures inside the base

Using this list, I manipulate the product by applying a tool.  This turns it into a “virtual product.”   I use “Function-Follows-Form” to work backwards and think of potential uses and benefits for the “weird” form created by the tool.  Here are some ideas generated very quickly with S.I.T.:

Brand Man

Published date: June 14, 2010 в 3:00 am

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The role of brand manager may be the most difficult yet rewarding of all marketing jobs.  It defines much of what marketing is about.  The brand manager is multifaceted and works at several levels in a company. Duties are varied and challenging. Brand managers see the product being created and manage through all of the product’s journey. Brand manager is the most important person to have around when a new product is being created or even when an old product needs to be re-launched.

How has the role changed over the years, and what is the role’s impact on new product or service innovation?  Here is the first job description for a brand manager.  It’s from an internal memo dated May 13, 1931 that I got it from Ed Rider, head archivist at P&G’s Heritage Center, a corporate museum that documents the history of the company and its brands.

It is titled, “Brand Man:”

Academic Focus: City University London

Published date: June 6, 2010 в 3:00 am

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A survey from IBM’s Institute for Business Value shows that CEOs value one leadership competency above all others – creativity.  It is therefore timely that the City University London formed its Centre for Creativity with a goal of becoming the UK leader in the teaching, research and transfer of creativity in professional practice, ranging from informatics and engineering to business and the arts. City is already a world-class centre of applied creativity research through activities in informatics, business, psychology, music and the arts.

To achieve this objective it aims to achieve the following 3 sub-objectives:

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